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Resolved! UCCX 7.0 Problem with Holiday Dates

Hi there,I appreciate there is already a thread with same issue in Enterprise but i was told scripting is different in Expresss so I have opened a fresh thread.On our May holiday the Contact centre opened up on the Monday as normal,.I have attached a...

Resolved! ICM variables

Hi,Could you please tell that whats the scope of ICM user variables, are they global or local?lets say i assign "userMIG_open=1" in a a scriptthen what will be the value of this variable used in another script?RegardsArpit

Dead Air During Ring In

All,I have a few sites that are experiencing the same issue. If a call comes into the queue and the agents are immediately available the callers get dead air during the 1-4 rings before agents pick up. This has been causing callers to hang up thinkin...

Resolved! IPCC Enterprise Outbound predictive option?

So, I have specific requirement from customer to build IPCC lab demofor purposses of Outbound predictive dialer only, and only that feature - no IVR, nothing else.Just wondering from someone with much more exprerience - could I build such lab solutio...

CCX Call Monitoring

I have a client that is running CCX 7.0.1(SR5) with CUCM 7.1.3 and has issue on call monitoring for half of the agents. Some of these agents have the same pc and phone type with pretty much the same setting (have not verified device driver level on N...

outbound number feeding length problem

HI,WE HAVE DEPLOYED OUTBOUND SOLUTION AND WE ARE FACING PROBLEM WHILE FEEDING DATA INTO TEXT FILE ON LOGGER. WE CAN ONLY ADD 9 DIGITS NUMBER IN FILE. THE NUMBER MORE THAN 9 DIGITS ARE NOT DIALING OUT. PLS ADVISE IF AYBODY HAS ALREADY FACED THIS.REGAR...

Outbound Reporting Database feilds

Dear AllI am working on OB dialer and installed both Transfer to IVR and Agent Based Campaign. I have a few questions regarding reporting for OB.Is there anyway in which we can find the call treatment an dialed number got using webview?In SQLs Outbou...

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