Contact Center

What native backend integrations - ODBC, SQL, telenet3270, etc - come standard with Audium? Can you list any 3rd party integration which are available? I am interested in better understanding how CVP/Audium can access lagacy as well as more contempa...

Hello,I am trying to set up integrated EIM 4.3.1 with ICM 7.5 while ICM is using System PG. Do anybody know if such configuration should work? Everything seems to be OK, but when route request comes to ICM router it ends up with following error:No pe...

All,My Customer has a question regarding their QM purchase-- They require  OS license (Windows Server 2003) and a SQL Server license (2005) for Quality Management.  We are currently deploying Windows Server 2008 and SQL Server 2008 for all new instal...

I have a HA set-up and tried to delete a CSQ from appadmin. This caused the Node Manager to go into a hung state. I have not been able to restart it. It tries to start but fails. I have not noticed anything out of the ordinary in MIVR logs so far. Th...

UCCX version 5.01. Where are the BARS logs stored? I need to verify if my backups have been sucessfull and the backup status window only shows me my next backup time.

Hi,I'm installing IPCC on MCS 7816-I4, I have the OS 2003.1.1 and OS 2003.1.2, but this software not is support on this type of server. I need the OS 2003.1.5.a, anybody know where I can obtaint this?Thanks a lotMarco

Dears,i have faced problem in CTI OS desktop ,sometimes the agent get popup message saying "agent state his been set to Not Ready  beacuse calls routed to you were not received.lease ask your administrator"i check the RNA on desk settings :10 seconds...

Hi there,is it possible to create a XML for the administrator to edit the Agent propreties.. like CSQ the Agent should handle and skill level for the Agent?I want to provide this for the Supervisor can handle they r agent without me...Thanks.Andrei.

Hi team,can anybody give me a evaluation how long it takes for a basic installation of UCCX Workforce Management at a customer?Regards,Tobias

Hello all,We have an agent in a contact centre that got the following error message"CTI Warning: The call has failed for an unknown reason."They use CTI Toolkit Agent Desktop, in unified contact centre enterprise.I checked the agent logs and got the ...

Hi,I want to enable snmp service on our IPCC environment; ICM 7.2, CVP 7.0. Need guide from anyone that has done that before.Regards,Nnamdi

Dears,i have space problem on AW , C  and D drives are full, i need temp solution by moving some folders to another server or location .the biggest folder on C is 'WebViewExportData' on where the saved/exported reports of webview are stored.this fold...

i have a user that is trying to run his webview reports in IE 8. every time he runs the report an error message "You have been logged out due to inactivity" appears. however if I run the same report under his account name on my machine and the server...

Simple question that I know has been asked before but I can’t dig up the answer. I have a caller coming form the PSTN. We are receiving the Caller-ID number and Name from the Telco. When the call goes through UCCX and rings the end IP phone it shows...