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We tried to setup WebView but we got stuck and now we are looking for some help. Situation:MCS-7845-Progger,AWMCS-7835-IVRMCS-7825-CUCM2x Progger, 1x AW, 2xIVR, 2xCUCM MS Windows 2003 Standard R2 + SP2MS SQL 2005 + SP3ICM v7.5.8CTIOS v7.5.83rd Party ...

I will be adding an HA server to an existing UCCX 5.0 implementation. I have a few questions:1) Do I need a totally new Cisco OS 2003 CD or can I reuse the software? (Any issues with Windows Security Identifier?)2) Do I need to purchase the Cisco SQL...

I would like the script to be able to use the time of the server, does anyone knowhow to accomplish this?

Outbound  Call during work, I encounter a  difficulty: When we have a * txt file  containing the customer's phone  number to call, we must update the file  UCCX up manually, so will be  very slow  . I don't  know Has Cisco  solution for this  is done...

Hi, let me explain the requirement first. Customer wants to make their IVR free of cost but they want to start billing only when the call is landed to skill group/agent. So far I can think to make it possible by triggering their billing server by ODB...

Hi folks, one interesting requirement I have got from the customer, they want to divert the existing call on ICM to a different IVR System (probably Ericsson made) when customer pressing one particular option. The flow is like it:Customers calling to...

Is there a configuration guide for UCCE 7.x and RONA? I wold like to test this out.

Hi all,We have installed an UCCE 7.2. It is working fine but when getting webview reports by agent only info from two agents are available.Agent state trace is enable and agent reporting is also enabled.When checking logger and hds tables (for exampl...

Dears,Would you please advise, as I have issue in ICM script as many calls abort in send to vru node, we have ICM as call centre and CVP as vruIf you please advise if you have cases like that, or documents telling in details how ICM communicates with...

When i run the desktop administrator and then select the VoIP Monitor under the Enterprise Data Configuration, i got this pop up message "Could not get devices from Sync Service".Then, i click "OK" and the "Default VoIP Monitor Server" filed got dimm...

I have searched and can't find what I need to do if anything for convertingan existing uccx single node server to the first node as I am implementing HA.I wouldn't have to reinstall UCCX to change to first node, would I?Thanks,Bill