Contact Center

Resolved! Passing variable to Agent Desktop

HI allIs there a way or cisco document mentioned that can pass the variable to Cisco Agent Desktop ....???For example... a customer called to the UCCX, and input the membership ID in the IVR, Once an agent pick this customer from the queue,how can th...

Resolved! SMS with IPCCE

dearswe are using IPCCE 7.1.4 with CVP 3.1, is we have a request to implement SMS functionality , customers should be able to get the internet setting on thier mobile through SMS from the IVR, for example customer called the CC and request to get the...

E-mail Manager Option for UCCE

am looking at implementing E-mail, Fax & SMS channels to UCCE (ie IPCC Enterprise. I currently have Voice Recognition (Nuance) and IP IVR. I'm not sure if the Cisco E-mail Manager Option is the best solution when I still need to cater for Fax & SMS....

Historical Reporting CCX7 SR3 Premium

On certain PC's I get the following errormessage:an error occurred while attempting to communicate with web server. check your user id and password and try againAny thoughts?

run special script for abandon calls

Sample: If the call has been stopped at the initiative of the client after 40 seconds of stay of a call in system (that is the client looked forward to hearing more than 40 seconds, and has hanged up, without having waited)We can call any IVR/ICM the...

How do I increase the array size for user.microapp.ToExtVXML

In my Expanded Call Variable List the user.microapp.ToExtVXML is set for Array enabled, but the maximum array size is 1 and is grayed out. How do I increase that number. All documentation regarding setting up reporting and logging requires addition...

Resolved! Upgrading the new hardware, data migration

Dear Forum;I need to upgrade the hardware for the IPCC solution we have without changing the versions, the following servers need to have the new hardware:1) Call Managers (Publisher + Subscribers).2) RGRs3) PGs4) HDS + ICM + Admin + Web viewAs versi...

Resolved! Timer Ready Not ready

Hi,Customer has IPCC Express Premium 4.5.2Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"Is there a way to increase the timer?I mean the agent phone rings, but instead of after three rings the agent...

UCCX 7.x Busy and Ring-No-Answer Applications

Unified CCX provides the following application types:Script BusyRing-No-Answer Remote Monitoring The Script and Remote Monitoring applications are self explanatory but I do not understand when the Busy and Ring-No-Answer applications would be configu...

QM Notification when endpoint not recording

Hi, I have a problem with QM 2.7(2) with endpoint recording, when the QM Desktop Recording Service which is installed on the client PC has a malfunctionand stop to record, there is no alarm for this event.Is there any way that QM Server send the ...

Resolved! Looking to generate seconds prompt

Hello,I have created a script that separates queue time into minutes and seconds. But when I pick "time" in the generated prompts, it gives me hours and minutes. How can I have it read back " 1 minute and 30 seconds"Any help is appreciated.

Oracle 10G and UCCX 5.0 Database Connection return 0 rows on query

Currently I have an issue with UCCX 5.0 and Oracle 10G, we need to access a table on an Oracle10G DB, form IP IVR, so I installed the driver, created the ODBC connection and declared the ODBC, user and password on the Database subsystem (name on UCC...

Queue to skill Group Failure

we are using IPCC 7.1.4 with CVP 3.1 , the issue is that about half of the calls that routed to agents failed before reaching the agent, exaclty they faild on the failed path of queue to skill group node, I donot knlow the reason behind that, but in ...

Resolved! Is CTI-OS 7.1(1) compatible with Windows 7

I found a great compatibility doc on this in the past, but did not bookmark it, and cannot find it again. Does anyone have a doc that references either this or the first supported version with Windows 7. I believe it is 8.0(1), but Iam not positive.

UCCX 7.0(1) Cisco Supervisor Desktop pc requirements

Hi,I tried to find the pc requirements for the Cisco Supervisor Desktop and I did not find any installation guide. Does somebody know in which document I can find these details.Thanks,

Contact Center

Forum Posts

Resolved! Passing variable to Agent Desktop

Resolved! SMS with IPCCE

E-mail Manager Option for UCCE

Historical Reporting CCX7 SR3 Premium

run special script for abandon calls

How do I increase the array size for user.microapp.ToExtVXML

Resolved! Upgrading the new hardware, data migration

Resolved! Timer Ready Not ready

UCCX 7.x Busy and Ring-No-Answer Applications

QM Notification when endpoint not recording

Resolved! Looking to generate seconds prompt

Oracle 10G and UCCX 5.0 Database Connection return 0 rows on query

Queue to skill Group Failure

Resolved! Is CTI-OS 7.1(1) compatible with Windows 7

UCCX 7.0(1) Cisco Supervisor Desktop pc requirements

Congratulations to the Event Top Contributors Class of 2024!

Cisco + Splunk: It's a new day for your data.

A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

learn cisco enterprise contact center

Agent cannot change the status of working with chats

Licenses - CUCM (enterprise mode) with HCS Contect Center Enterprise

Webex Contact Center: Digital Channel Chat: Interactive chat.

UCCX agent preview campaign detailed report?

UCCX CUIC - SMTP From address for e mailed reports

File not found UCCX Custom File

UCCX Call redirect to voicemail issue

modification of Unified CM Telephony Provider in uccx,greyed out

Cisco Contact Center Roadmap 2024 - (Year by Year)