Contact Center

I am tring to expand one of our scripts to give the caller a menu choice of 3 options. I have the script set to play the prompt, and can see how to use the "Get Digit String" to see if they press a "1", but I need the option for them to press "2" or...

hello,i would like to extract real time information on wich option the client choosed on my uccx7 script. I know where to get in the database some info from the queues (Summary Tables), and i would like to make some custom real time reporting based o...

Dears We are using IPCC 7.1 ,CCM 4.2.3 with CVP 3.1, now when the agent is logged to EXT xxxx and the Same agent tried to login to another extension but the error message (agent with id xx is alreday logged on to instrument xx to use insturment zz ...

Hi All;I discover that the numbers in the import file are coming as ANI and that is what we see in the CTIOS client (for outbound, the blended agent software).I need to capture this ANI in the script and store it as a variable (any of the vairables) ...

Im using this sql select for retrieving som historical data :select CSQ, sum(kaldIalt), sum(KaldTabt) from DEV_CSQR where Dato between '09/1/09' and '10/31/09' group by CSQWhen testing it - it returns 17 rows - working as designed.when debugged, the ...

My days as a former programmer are showing through. I always preferred structured code. So in that regard, does anyone have a mechanism for creating a pseudo subroutine inside a UCCX script? I realize that I can create a subscript and call it from...

Customer recently upgraded a system from UCCX7 SP2 to SP4 per TAC recommendation. Today, the customer called saying that no calls were going to agents. In looking at the system, all the skills had been "removed" from the CSQ's, apparently following...

When I try to log into CAD I get the following errorThe line is restricted, cannot log in. The is associated with RMJTAPI only get issue with one user

I would like to add a supervisor desktop to a desktop of a user but I have a little problem.When login to the client : this ID don't have the right to be a supervisor ( traduction from french )The user is configure as supervisor and administrator in ...

Hello, I'm posting what my customer asked me, can anybody please tell me if it is possible and direct me on how do to this. thanks. 1. When the call comes through to my Call Center and there is at least one agent READY I'd like the member to hear a r...

Hello,Can anyone help me with an explanation for interworking of CTI and JTAPI and purpose of each in the IP Telephony world?I have been trying to find an answer for it, went through heap of documents, but still I dont have the exact answer for it.An...

Guys,Does any know where the cluster configuration is stored when Microsoft AD is used as the LDAP server for IPCCX 4.X.Pls I need this very urgently

Hi all,we now face with a UCCX problem: when getting digit string (using Get Digit String step), after entering a few digits, the caller will hear a tone (like the dialtone). I don't know where this tone came from and how to disable this. Could anyon...