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For UCCX 6.0 Premium, my client was asking what type of reports they can see... does UCCX 6 has reports like 'how many abandoning calls each agent has', 'the longest idle / Not ready time for each agent', 'longest wait time for calls to be pick up' e...

HI,I am having a small query regardng multiple IVR installation in Cisco 2811 Router.My query is:1. I have a Router CISCO2811-CCME/K9, Can i configure multiple IVR on Single Router.2. I need to clear one more thing, for multiple IVR on a router then...

Hi !I want to reuse a custom java class I created for ipcc 3.5 in the 4.0 version.I recompiled my class with the java 1.4.2 version and put it in a jar file.In the administration web interface, I uploaded the jar : applications->document management, ...

I have CRS 4.0.1. The old Java Method step is gone. The way to initialize the custom class is through the variable (type) and set step to call method.For testing, I created below simplest class:public class SimpleTest{ public SimpleTest() { } ...

I've installed IPCC/UCCX 5.02 running with Call Manager 6.1.1a. My problem is that the agent phone will not stay in the ready state when calls are presented to the Queue. I go into ready and call the trigger and phones immediately go to "Not Ready". ...

I am trying to use an Ingress driver for my DSN in ODBC. The Ingress driver is setup to use the local windows account for verification. I changed the services that were starting with administrator to the account I need CRS to use. Everything else ...

Hi,I have a Router CISCO2811-CCME/K9, Can i configure multiple IVR on Single Router ?I am very glad if you also provide me supportive document for this scenario with reference links.Thanks and regards,Jaganmohan C

Hi,i have an EIM 4.2 running with UCCE 7.2.3. When the route request reaches the ICM script the email is transferred to the LAA agent - which is good. When no agent is logged on. the email is not queued until an agent is logging on instead the email ...

CCM 4.2.3, CVP 3.1, IPCC enterprise 7.1.5The time difference between the Windows PC's and the Supervisor Desktop is apparently unacceptable; if I change time servers on the Routers, Loggers, HDS's, PG's, ECCS, CVP, DC's, will this affect the database...

A customer has requested the following... He wants his supervisors to be notified visibly or audibly (somehow) when a call has been on hold for more than 20 minutes. Any tips on the best way to achieve this goal?Thanks,Z

I understand there is no IP-to-IP transfers supported with CVP because of DTMF issues. However, what about a call that came in an h.323 gateway to an IP Phone. Can that phone transfer that call into a CVP script? And if so, how do I route that to t...

Hi, I'm seeing a strange problem. I have 2 ipcc servers. 1 primary and one secondary. server a is the primary but it keeps failing over to server B becoming the primary with no apparent reason. we have to reboot server B to force server A to become t...

Hi,Can anyone tell me if there is an upgrade path from IPCC Express 4.0 to 5.0? I understood it to be 4.0 - 4.5(1)SR1. Then 4.5SR1 to 5.0?Thanks in advance!Tim Moffett

With CVP, achieving RONA is done by using the Router Re-query and RNA Timeout value.The problem I am running into is that for reporting purposes, these RONA calls are marked as "abandoned" and not RONA.Is there any way to accomplish this?