I just need some clarification on connecting applications to the AW. I have multiple applications that I would like to interact with the AW. Do I need to have multiple CMS nodes, or just one CMS node and have multiple application instances setup?
I'm trying to put together a script that will give customers an expected wait time while they're in the queue. I've got this part working but the script reports expected wait time in seconds and I would like for it to report in minutes. I found som...
Will a license upgrade from Enhanced to Premium require a system reboot and/or re-run of the install disks to get the other features available (ie. Database subsystem)?
In IPCCX v.5 what is the effect of outbound calls on the Resource Selection Criteria "Longest Available Agent"?In other words; does outbound calls count as handled calls so that an agent who makes many outbound calls will get less inbound calls offer...
We are running UCCX 5.0 and are seeing an issue where there are multiple calls in queue on the Real Time Reporting, however supervisor desktop shows only a few. It seems the RTR applicaiton does not get updated when calls are delivered?/// thoughts?
I have a requirement, where once the self-service is completed in IVR, based on a input provided by the caller, the IVR should should dial out to a PSTN number using CVP4.0 SR2, PGW & along with Unified Contact Center Hosted Edition. Is it possible t...
Hi all,I have a few general questions about IPCC Enterprise.So, I have customer who have IPCC Express and they have vision to migrate on IPCC Enterprise. So, I (my company) have to be ATP, am I right? I cann't do that migration without ATP?What we ha...
why can't there be a way to just have one extension on the phone? The system should be smart enough to know that the call is an ACD call and not to use call waiting or send the call to voicemail.
Can someone tell me why a supervisor see agents in not ready when they are in ready mode? Also, Agents are not receiving calls when they are in ready state.
Hello, i have a ccm version 6 and i want to save the configuration. I saw that the backup use a sftp server. I want to save the config on ly computer. Do i have to insall a ssh server? what server can you suggest to install? OR can i simply download ...
I have the format for G711 prompts but I am having trouble finding the parameters for the G729 file format. Im sure someone knows what the file format is for G729, please let me know what the properties/parameters should be set to.Thank you
Hello all,I have reason codes I use in the UCCE system. When I check "Agent By Agent" report, I realize that I see all my times I spend on my Reason Codes but plus one more which I dont understand:Undefined[0]Please tell me what that means? Does it c...
I replace the wav file in media server, clear ip http client cache all command in all my voice gateways but still i am getting the same old prompt. I replace the Network VRU script to point out new file with new name and it start workin. Can somebody...
We have a user who When they double click on anyone's extension, they get this message-- "No line available to make a new call" -- also the user cannot park a call when they try to drag the call and park it. Any ideas?
