Contact Center

Cisco Agent Desktop CAD Language

My Contact Center Express is version 7.0 (1) Sr01_Buil210.At the begin of the installation when they ask me at the Slection Windows : Cisco Unified Contact Center Express CAD and CSD Language.... I selected French and the customer want it in English!...

Reason Codes

Are reason codes global?? UCCEnterprise. Can you remove reason codes for a certain group of people or do all call center people see the list of reason codes??

CTI Route Point is not registering

Hi,Iam facing a problem with CTI Route Point is registration issue.CTI Route point is not getting register once failover happens to Seconadary IVR Server.I get a fast busy tone.Please help me ....Thanks & Regds,Lalit

CRS administration

Unexpected in IPCC5 I got in Script management next error:Error while handling the input request. java.lang.NullPointerException Please help what to do?

Agent Recieve Calls on Not Ready

I have CRS 5.0(2) and Call manager 6.0(1) and sometimes agent receive calls while they are not ready . Kindly help .

Publisher Backup for IP Phone Services Button?

I have a IP Phone which logs in the the call centre(IPCCX) as IPPA using the services button. Last week the publisher got down, and the IP Phone services were not available?Can we configure the fallback of sevrices button to subscriber if publisher g...

IPCC-E and Outbound Dialer Mode PREDICTIVE_ONLY

I have IPCC Enterprise with outbound auto dialer with PREDICTIVE_ONLY mode to provide some IVR announcement to customer.I am facing some problem with the auto dialer. When the call is connected to the customer it does not play automatic IVR music. Cu...

Coverting a date in string format to date for prompt playback

I'm pulling a date from SQL in the following format "YYYYMMDD" (20090619) how can I read this back to the caller? I tried using the set command and the script bombs.

IPCC Enterprise - WebView Report - No Report for Wrap-Up Code

Call Center management requires a report showing the calls for agents (summaries) with wrap-up codes. Looked high + low - could not find a single report which shows wrap-up codes by agent. NEED THIS REPORT....Help

Master Script Database UCC Enterprise

I need to do a count of all the scripts Call Routing, Administrative, and Queuing scripts. How and where can I obtain that information.thanks

CVP Microapps-Concatenate Prompt on Menu

Hi- Does anyone know how to concatenate prompt using CVP 7.02 micro-apps. I am using the Menu step but I have 4 prompts that define that Menu step and need to combine them. I can use a third party utility to combine them but that will not be user fri...