HiIs there way to tag calls into IPCC which are not answered within 15 seconds. I mean to setup Threshold so that in reporting if the caller hangs up before 15 seconds it wont show as abandoned call.Thanks in advance.Ikram
I created an ECC variable and relized an alternate method in accomplishing my goal. I'm going back to clean up and trying to delete the ECC variable and it is erroring with "this variable is being referenced by a script". I checked the script to make...
I am developing a interface between the IVR and an application server. I created a custom class that uses proprietary files to communicate with the application server. That is working pretty well. I then added my custom class in UCCX, that worked wel...
Hi All;I have two skill groups (A and B), and there is a dedicated agents for A and a shared agents between B and A (same agents in B are existed also in A also). How can I let the calls that come to skill group A to go first for the agents dedicated...
In which sequence should I install the ICM patch on below servers?1. ProggerA (side A)2. ProggerB (side B)3. Collaboration server4. Email Manager5. Media Blender6. Admin Workstation (distributor)
Hi and thanks for your timeI have a IPCC 5 Server.I created a user with the roles administrator, supervisor and agent.I am able to login as administrator and as agent but when i try to login as supervisor i get the error message that the credentials ...
Can someone can help me ? I got this error and I don't know how to fix it, thanks.I'm using IPCC Express Premium 4.0(3)_Build080 ------------------------------Event Type: ErrorEvent Source: Cisco Desktop Call/Chat ServiceEvent Category: NoneEvent ID...
Hello All,CVP ver 4.0.1We closed the Studio window and now when we open the studio and than open the application from the folder where the applications are kept(c:\application), we get error message "Unable to create this part due to an internal erro...
I'm looking for a report that shows the inbound calling volume on a half-hour basis. I need to determine the peak usage timeframes. Is this something that is in a canned report and I just need to pick the right parameters to run the report? or is thi...
I have seen under the Datastore Control Center and then CRS Historical Datastore replication is stopped on the Primary Server itself. There are two IPCC server Primary/Master and Standby, but i its not affecting our busineess or Agents. My question i...
I am experiencing about 2 seconds of delay for the RTP stream after the agent answers the call from CVP.Normally, enabling H.323 "Inbound Fast Start" will fix this issue but CVP does not support this.On the gateway, inbound slow start is configured o...
Hi,We can record inbound calls using workflows from Desktop Administrator,Can we record manually dialed outbound calls using any of IPCC builtin features?Any Suggestions?
I want to know if it's possible or if someone has successfully implemented a wallboard of a single queue. My scenario is like this, IPCC Express 4.0 I have multiple queues and want to monitor each one individually. With the RtICDStatistics table (use...
