hi i was looking for a way to change the cos 5 for an Ipphone to 6 , which is connected with a pc to the secondary port and keep the cos 3 for the pc frames. the switch its a 3548XL.thanks
I am looking to provide screen pops to a UCCX 4.5 by passing the ANI to it and popping customer information from a SQL database. Can I do this with Enhanced Agents or do I need to purchase Premium agents in order to perform a screen pop?
Hi We want to setup Clarify CRM CTI integration with CTI Server using either ActiveX, DDE or OCX.Does anyone have any step-by step guide to expedite the same.The current Version of ICM we are using is version 6.0
Hi,The Ip-IVR queue manager Jtapi Subsystem shows Partial Service.I have check the triggers, CTI groups & its association with JTAPI User configured on the Callmanager. I am also getting errors on the ICM Rogger as Event ID 351: Translation route tim...
Hi Recently I have agent phones finishing up a call and defaulting back to "not ready". They should be going to "ready". Any ideas?RunningCVP3.0ICM6.0sr3CM4.1(3)Thanks
Hi,I was unable to find a IOS command to delete the .wav file that Voice Gateway (cisco 2821) have downloaded from a server.It is shown on Cached Entry using "sh http client cache" command, but, even using the freshness command with time of 1 sec, I ...
Has anyone configured in the ICM a Mobile Agent?The documentation states that there are two CCM CTI Ports require, LCP500910001 and RCP500911001 and these two ports are associated in the ICM Device Target setup. I need an example of the setup.Device ...
HiI've got IPCCX Premium. Is there a way to generate a message or alarm to the supervisor when a queue is full,is at a certain point or when all agents for this queue are busy?RegardsPeter
When I'm installing CAD for IPCC Express 4.0, a error occured that said reading the registry key: APP VERSION. Setup will exit. Why did it happened. How can I solve the problem? Thank you very much.
In an agent based campaign, do you need to configure an IPIVR port in the skillgroup configuration tab for outbound to detect an answering machine and leave a message?In IPIVR based campaign, IVR ports must be specified, but wasn't sure if needed in ...
Hello, our customer demands us to send/receive information from UCCE 7.0 to MQ (or MQSeries). Does anyone have any idea how we could achieve this? Thanks very much in advance. szge
