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Environment: IPCC 6.0 and CTIClient Toolkit 4.7We have some multiskill agent. That's work fine but unexpectedly they are logged also in wrong skill.e.g. Agent A is member of skill X and Y. When logged appear logged in skill X, Y and Z!!!t_Skill_Group...

Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine, then the statistics is resetted. I do not know if it happens when heavy load appears on the server or i...

Hi, it is possible in IPCX to connect 2 contacts ? I want to make 2 contacts able to talk togather via IPCx.Thanks !

Express 3.5(3) environment. Does anyone know exactly how Expected Wait time is calculated? I am having this issue where I queue a call and the caller hears " Your expected wait time is -1 second". If anyone has see this issue, please advise. Tha...

I have a DB which lists number plates. my script can connect and read from this DB, but is there a step to pull out all the records and either write them to a txt file or email them?Thanks

I have a collect string step and I want to say if the first letter of the string is a 0 then strip it, otherwise carry on, is this possiable?THanks

is there any steps that will set a variable to final, once I have finished updating it?

i used CRA 3.5(3) for auto attendent and when i replaced redirect step(if caller dialed 0 to go to operator) with place call (this changes to comply with customer requirment)and when the destination pattern dialed the caller did not hear anything(si...

Hello I have a customer that doesn't want to use TTS but needs the ability to play back user inputted information like a phone number or account balance. They recorded .wav files for all the appropriate numbers like "one", "two", "three" etc. and "h...

** Sorry for the duplicate post ***Express 3.5(3) environment. Does anyone know exactly how Expected Wait time is calculated? I am having this issue where I queue a call and the caller hears " Your expected wait time is -1 second". If anyone has se...

Can someone tell me how I can get music to play when a caller is being sent to an agent instead of dead air or ringing? I'm thinking this is the MOH from the CTI port.

Hello, We has co-located CCM + IPCC Express Premium, when try to record the call through CSD, I got a silent file - it's size only 42 bytes. How to fix it?

We have an IPCC Express 3.5.3 system. All of our inbound calls are handled by a Unity 4.0(5) call handler, which then performs a transfer to the IPCCx system. The problem I have is in Historical Reports, all of the ANI information is the Unity port...

Hi,How can i Configure IPCC 6.0 Enterprise to do the Following:Example:- Agent1: SkillGroupA(1), SkillgroupB(2),Skillgroup3(3)-Agent2: SkillGroupA(3), SkillgroupB(2),Skillgroup3(1)...etcWhere 1,2,3 are the priorities.So I want to prioritise Agents w...